Shipping & Return Policy
We are committed to ensuring your satisfaction with every purchase from ShopStitchhouse.com. If you are not completely satisfied with your order, we offer a straightforward return process:
Eligibility for Returns:
- Items must be returned within 30 days of purchase.
- The item must be in its original condition, unused, and with all original packaging and accessories included.
- Final sale items, custom orders, and downloadable products are not eligible for return.
Refund Options:
- Refunds will be issued to the original form of payment used during the purchase.
- If the purchase was made using Synchrony’s Sewing & More account, the refund will be applied back to that account.
Restocking Fees and Shipping Charges:
- A restocking fee of 15% will be deducted from the refund for returned items.
- Customers are responsible for all return shipping charges unless the return is due to an error on our part (e.g., wrong or defective item).
Return Process:
- Contact our customer service team at support@shopstitchhouse.com to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
- Securely package the item(s) and include the RMA number inside the package.
- Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method.
Processing Time: Once we receive your returned item(s), please allow up to 7-10 business days for inspection and processing. Refunds will be issued after the return is approved.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will provide a replacement or a full refund, including shipping costs, at no additional charge.
For any questions or concerns regarding our return policy, please contact us at support@shopstitchhouse.com.
Thank you for shopping with us! We hope you are happy with your purchase!
Questions
If you have any questions concerning our return policy, please contact us at: 972.596.5628 support@shopstitchhouse.com