Shipping & Return Policy

We are committed to ensuring your satisfaction with every purchase from ShopStitchhouse.com. If you are not completely satisfied with your order, we offer a straightforward return process:

Eligibility for Returns:

  1. Items must be returned within 30 days of purchase.
  2. The item must be in its original condition, unused, and with all original packaging and accessories included.
  3. Final sale items, custom orders, and downloadable products are not eligible for return.

Refund Options:

  • Refunds will be issued to the original form of payment used during the purchase.
  • If the purchase was made using Synchrony’s Sewing & More account, the refund will be applied back to that account.

Restocking Fees and Shipping Charges:

  • A restocking fee of 15% will be deducted from the refund for returned items.
  • Customers are responsible for all return shipping charges unless the return is due to an error on our part (e.g., wrong or defective item).

Return Process:

  1. Contact our customer service team at support@shopstitchhouse.com to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
  2. Securely package the item(s) and include the RMA number inside the package.
  3. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method.

Processing Time: Once we receive your returned item(s), please allow up to 7-10 business days for inspection and processing. Refunds will be issued after the return is approved.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will provide a replacement or a full refund, including shipping costs, at no additional charge.

For any questions or concerns regarding our return policy, please contact us at support@shopstitchhouse.com.

Thank you for shopping with us! We hope you are happy with your purchase!

Questions

If you have any questions concerning our return policy, please contact us at: 972.596.5628 support@shopstitchhouse.com